Frequently Asked Questions

Your guide to shopping with Otaku

How long does domestic shipping take?

Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your apparel designs limited edition?

Many of our seasonal drops are produced in limited quantities to ensure exclusivity. Once a limited item sells out, it may not be restocked.